AI Customer Support Assistant
Intelligent Omnichannel Customer Service Platform
An intelligent omnichannel customer-service platform where an AI assistant resolves tickets across chat, email, and voice — and hands off to agents with full context when needed.
- Next.js
- TypeScript
- Python
- LangChain
- pgvector
- OpenAI
- Redis
- AWS
Key features
One assistant across chat, email, and voice.
Answers drawn from your help centre and policies.
Common issues closed without human involvement.
Suggested replies and summaries speed up humans.
Frustrated customers escalated automatically.
Resolution, deflection, and satisfaction tracking.
Support teams faced rising ticket volume and inconsistent answers across channels, driving up cost and hurting satisfaction.
We deployed a knowledge-grounded assistant across every channel, with a copilot for agents and smart routing for the cases that need a human.
A large share of tickets now resolve automatically, response times shrank, and agents handle the complex cases with better context.
Let's build your next platform.
Tell us what you're building and we'll show you how we'd approach it.